Refund policy

 

RETURN POLICY

We hope you love your purchase. If not, feel free to send it back to us! Items are eligible for return if:

- All items are un-worn, un-washed, un-altered and have the original tags still attached.

-Items are received within 30 days from the original purchase date.

To return an item, please contact mack@jackandmonroe.com indicating whether you'd like to return for store credit or exchange for a different size.

Then ship back to:

Jack & Monroe

12511 Cedar Key Trl

Humble, TX 77346

If you receive incorrect merchandise or merchandise you believe to be defective, please contact me at mack@jackandmonroe.com. All claims must be made within 30 days of purchase date.

If your return does not meet the above criteria, please do not attempt to return it, as it will be rejected by our returns department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.