Policies

SIZE CHART - Sizing Information

Unless otherwise stated in the listing, ALL tops  (excluding Plus) are true to size as follows: 

Small - (2-4)

Medium - (6-8)

Large - (10-12)

Unless otherwise stated in the listing, all dresses (excluding Plus) are true to size as follows: 

Small - (2-4)

Medium - (6-8)

Large - (10-12)

 Unless otherwise stated in the listing, all skirts  (excluding Plus) are true to size as follows: 

Small - (2-4)

Medium - (6-8)

Large - (10-12)

 

Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns or questions.

Information We Collect

As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information

We also use Google Analytics to collect cookie-based anonymous data from our website visitors. Please note that no personally-identifiable information is collected by Google Analytics.

How Your Information is Used

Information collected during the purchase process is solely used to process your order and communicate with you about your purchase.

Anonymous information collected by Google Analytics is used in aggregate to help us better understand how visitors use our website and improve our product offering and services.

Our Commitment To The Security of Your Data

We have partnered with SecureNet Merchant Services to process payments on our website. This company utilizes the highest level of security to protect your personal data. In addition, our website uses GeoTrust Secure Sockets Layer (SSL) encryption to ensure the safety of any information provided during the order process. You can confirm that SSL is enabled through the display of a green highlighted address bar as well as a locked padlock located in the bottom right corner and/or the address bar of your web browser.

How to Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at clientserv@jackandmonroe.com, through the Contact Us page or at:

Jack & Monroe
12680 West Lake Houston Pkwy, Ste 510 PMB 53
Houston, TX 77044

Return Policy

We hope you love your purchase. If not, feel free to send it back to us! Items are eligible for return if:

- All items are un-worn, un-washed, un-altered and have the original tags still attached.

-Items are received within 30 days from the original purchase date.

To return an item, please contact clientserv@jackandmonroe.com indicating whether you'd like to return for store credit or exchange for a different size.

Then ship back to:

Jack & Monroe

12680 West Lake Houston Pkwy, Ste 510 PMB 53

Houston, TX 77044

If you receive incorrect merchandise or merchandise you believe to be defective, please contact Client Services at clientserv@jackandmonroe.com. All claims must be made within 30 days of purchase date.

Credit will be issued in the form of store credit only. If your return does not meet the above criteria, please do not attempt to return it, as it will be rejected by our returns department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.

Free Shipping Offer

Free shipping offer applies only to ground shipments sent to the contiguous 48 states. 

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