Client Services

Thank you for your interest in Jack & Monroe. We greatly appreciate all of our customers, and we enjoy hearing what you love as well as where you think there is room for improvement!

Most of the answers to your questions can be found below in our FAQ’s section. If you need further assistance, feel free to contact us via phone (888)400-8755or e-mail mack@jackandmonroe.com. We are available Monday through Friday 10 am to 5 pm Central Standard Time:

Mailing Address:

Jack & Monroe
12680 West Lake Houston Pkwy, Ste 510 PMB 53
Houston, TX 77044

Phone: (888)400-8755 (available 10 am – 5 pm CST)
E-mail: clientserv@jackandmonroe.com

We are happy to answer any questions Monday – Friday 10 a.m. through 5 p.m. Central Standard Time. If you are sent to voicemail during this time, we are busy assisting other customers. Feel free to call us back or e-mail clientserv@jackandmonroe.com. We typically respond to all e-mail inquiries within 24-48 hours.

FAQ

Q. How can I place an order?

A. The quickest way to place an order is through our website. All purchases made at jackandmonroe.com are passed through a secure server so your credit card information is protected. All credit card payments are directly processed through our merchant account provider, SecureNet. We never see your credit card information.

Q. What methods of payment do you accept?

A.We currently accept Visa, Discover and Mastercard, American Express and Discover. For security reasons, your billing name and address must match that of the credit card used for payment.

Q.Is it safe to place my order online?

A. Yes. There is no need to worry about credit card safety when ordering from Jack & Monroe using our secure server. Our secure server software (SSL) is the industry standard and among the finest software available today for secure e-commerce transactions. All of your personal information, including your name, address, and credit card information is encoded so that it cannot be read as the information travels over the Internet. More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. We never see your credit card information or have any access to your credit card numbers when you place your order online.

Q.Can I modify my order after it has been placed?

A. Please call (888)400-8755 or send an e-mail to clientserv@jackandmonroe.com if you need to modify an order after it has been placed; however, we cannot guarantee that we’ll be able to modify your order as we process and ship them out very quickly.

Q.Do you charge sales tax?

A. We are required to charge sales tax on purchases made in the state of Texas.

Q.What is your policy concerning out of stock items?

A. Occasionally an item you ordered may be out of stock due to a discrepancy in our inventory. When this happens, we will send you an e-mail notifying you about the out of stock item and your credit card will be refunded. Don’t worry—we may restock the item in the future and are always getting great new items you’re sure to love!

Q.When will my order be shipped?

A. Most orders are shipped within 1-3 business days of purchase (excluding weekends and postal holidays), unless we have a problem with your order or need additional verification. You will automatically receive an e-mail when your order has shipped. It will contain a tracking number you can use to go online and track the status of your shipment.

Unfortunately, we cannot be responsible for lost or stolen packages or packages delayed by the postal service.

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